![]() ![]() Not just in the way we work, with remote working and digital transformation resolutely here to stay, but in the way we interact with businesses. 'Aircall is well placed to take full advantage of the huge structural shifts that are taking place. Stuart Chapman, Director at Draper Esprit, added: With that in mind, the investment by Goldman Sachs, and the renewed trust of our current investors validates this vision.' Now that hybrid, on-site or remote teams are likely here to stay, we'll continue to work to achieve our vision, and empower every professional to have richer conversations. We also witnessed an increasing demand for visibility and data about teams and performances. 'Since the beginning of Aircall, we've helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year. Olivier Pailhes, co-founder and CEO of Aircall, said: It is also looking to partner with major telecommunications companies to bring its technology to a wider audience, as well as enhancing its technology with new AI capabilities and additional productivity features for call centres such as transcription and speech analytics. The company plans to enrich its app ecosystem with new integrations across use cases, expand further globally with new European offices in London and Berlin and deeper investments in North America and APAC. Aircall is the second French unicorn in Draper Esprit's portfolio in less than two weeks following the recent Series C for Ledger, a digital asset and cryptocurrency business.Īircall plans to use the funds to continue its mission of innovating a new era of cloud communications. Aircall joined the Draper Esprit portfolio in May 2018 when we led the company's Series B round, we also participated in Aircall's Series C round in May, 2020. The US$120 million round values Aircall at more than $1 billion was led by Goldman Sachs Asset Management with Draper Esprit participating alongside other existing investors. “Aircall helps businesses meet those objectives by integrating its cloud-based solution into leading business softwares like Salesforce, HubSpot, Zendesk, Slack, Intercom and many others.Draper Esprit is pleased to announce our follow-on investment in Aircall, a French cloud-based phone business. “Over the past year, remote workforces accelerated digital transformation for companies of all sizes and, at the same time, their customers increased their expectations around personalised and convenient services,” the company said in a statement. ![]() It also intends to partner with major telecommunications companies and improve its tech with artificial intelligence. It has 450 employees and wants to hire 260 more by the end of the year. Read more: Brits sick of working from home as vast majority want partial return to office With the new funds, Aircall plans to open up new offices in London and Berlin by the end of 2021 as well as improve its app ecosystem. “In a hybrid work environment, users are looking to Aircall to provide an easy-to-use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction.” The round was led by Goldman Sachs ( GS) Asset Management, and joined by investment management group DTCP, Gaia Capital Partners and UK'sDraper Esprit among others.Ĭhristian Resch, managing director at Goldman Sachs, said: "The past 12 months have been a catalyst for Aircall’s cloud based SaaS communication solution." The company said it will be "in a couple of years". The news comes ahead of a planned IPO, the timing of which is as yet unclear. This is the company’s biggest fundraiser to date, bringing total money raised to $226m and taking its valuation to $1bn, which means it now has "unicorn" status. Photo: AircallĪircall, a European-headquartered cloud-based communications system that helps teams to connect, raised $120m (£85m) in a Series D funding round as the pandemic saw a meteoric rise in employees working from home. Olivier Pailhes, co-founder and CEO of Aircall. ![]()
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